PetSites will only refund payments we receive from Customers who sign up for a PetSites website WHEN THE FOLLOWING APPLIES:

Where a customer has paid for a PetSites website using a credit card that they had no authority to use and where we receive written advice of this from the credit card owner/holder and written instructions to cancel the subscription within 30 days of processing the original payment.

Refunds will only be for the amount received and exclude any additional fees, charges or interest that may have applied to the amount paid. Please satisfy yourself a PetSites website is suitable for your needs before paying for it. No refunds will be available other than stated above.