PetSites is committed to and respects your privacy.

We collect personal information to offer, provide, manage and administer our PetSites websites and other related products and services we offer.

We also collect personal information so we can identify and develop products and services that may interest you, conduct customer and client satisfaction research, establish, develop, and administer associations and other arrangements with third party organisations in relation to the promotion, administration and use of our respective PetSites websites, services and products.

We usually collect personal information that includes your name and your e-mail address. In some cases it may also include your phone number, residential address and date of birth.

If you do not provide us with the information we request, we may not be able to provide the appropriate level or kind of service or product.

We have a duty to maintain the confidentiality of your personal information. This duty of confidentiality applies at all times unless you consent for us to disclose information or we are compelled to do so by law.

Any personal information you give us will only be used for purposes reasonably associated with transactions or other dealings between you and us. This may include processing orders, setting up and administering your PetSites website, statistical analysis, surveys or communication with you.

We may disclose personal information to third parties who we believe are necessary to assist us in providing, managing and administering the products and services we provide and who require this information to help us.

Your personal information may be stored in hard copy files and documents, as electronic data, or in our software or IT systems. We have a policy to protect all personal information that we hold from misuse, loss, unauthorised access, alteration and disclosure. This process includes having:

• security measures for accessing our systems
• security measures controlling access to premises where records are kept
• confidentiality requirements on our staff
• policies on document storage security
• website protection measures

We may send you information about services or products, or disclose your personal information to other organisations offering services and products that may be of interest to you. If you do not wish this to happen, you can advise us of this at any time by contacting us.

If you request us, we will provide you with access to the information we hold about you unless there is a reason not to which applies under the National Privacy Principals. Your right to access this information may be affected if:

• access would pose a serious threat to the life or health of any individual;
• access would have an unreasonable impact on the privacy of others
• the information relates to commercially sensitive material
• access would be unlawful or denying access is required or authorised by law
• access would prejudice law enforcement activities relating to criminal activities and other breaches of law, public services and safety or security function

If we don't provide you with access, we will tell you why and inform you of the reasons relied upon. You can also gain access to correct or update your personal information. Contact us and we shall attend to your request in a reasonable time.

We do not store your credit card details. Credit card transactions with us are processed by a third party merchant provider. When using your credit card in transactions with us, your details are protected by a secure data encryption process through 128 bit (or higher) SSL encryption. This process is identified by a padlock symbol appearing on the page when submitting your details.

The use of cookies on websites is a common industry standard. Cookies act as unique identifiers, used to distinguish between different customers. They can enable us to track your interests to enhance your experience on our websites. As an example, by setting a cookie on the website, you would not have to log in a password more than once, thereby saving time while on our sites. Our websites uses cookies to allow access to clients and customers. If a user rejects the cookie, you may not have access to client or customer only areas of the site. For example, you would not be able to view password protected areas.

We will never use cookies to retrieve information from your computer that was not originally sent by us to you in a cookie. We do not associate information obtained from cookies with personally identifiable information.

Our websites may contain links to other websites. We are not responsible for the privacy practices of these other sites. Users should read the privacy policies of any linked sites and make their own judgments in relation to acceptable privacy practices in relation to these sites.

If you wish to gain access to your personal information or you have a question about how your personal information is collected or used, or any other matter relating to our Privacy Policy, please contact us.

You can also find additional information relating to your privacy by visiting www.privacy.gov.au